FAQ B2C

Payment methods are: Credit Card, Debit Card and Bank Transfer. For Bank Transfer payments, please contact Customer Service before finalizing your purchase.

Instalment payment is not available for our products. 

Failed payments are generally due to the following reasons:

1. It may be a transaction blocked due to suspected fraud (this can access with high value transactions)
2. You have insufficient available credit on your card or an insufficient balance on your debit card.
3. You entered an incorrect CVV code during purchase.

If none of the following reasons apply to you, please contact your bank to rule out any problems with your card.

It is possible to buy: ankle boots, sneakers, belts and of the ready-made items.
It will be possible to purchase all other products from our retailers, use the "Store Locator" section to see the retailer nearest you.

You do not need to register in order to make a purchase, in fact you can do so as a guest.
Registration is recommended as it will save you time for subsequent orders, also, through the use of your account you will be able to view your purchase history.

Buying products on the website is very simple. You will just need to go to the shop section to choose the product you are interested in, after reading the specifications with all the information on model, description and price.

The order can be cancelled within 24 hours after purchase by sending an email to order@denirobootco.com

We do not process direct replacement, but you can return your order and buy another product with a new transaction.

Yes, please keep your order code which you will receive in the email following your purchase.
This will allow our Customer Service Department to assist you as quickly as possible.

Please contact our Customer Care.

There are no shipping constraints.
Shipping is offered worldwide.

The return can be submitted in the specific section in the personal area, inside the “Order” page. The user will be redirected to a pre-filled contact form in a specific page of the user area.

We ensure our customers the possibility of returning the order, should the product not satisfy them. It will be possible to submit the return of a product only if the request is sent within 14 days after the reception of the package (in accordance with the Italian Law Decree 206/2005). We will provide a return label upon request.

The approval of the products returned is allowed only in the following cases:

1. The product must be intact and not used: goods must be in perfect state of conservation, with the original labels never removed and provided with the original box.
2. The shipment of the return must be carried out using the original boxes and cartons received. Another carton can be used only if the original carton was ruined for any reason.
3. The shipment of the return must take place within and no later than 14 days, starting from the day of the return notification.

Note: Custom-made or clearly customized items marked "Made-to-Order" cannot be returned under our return policies (except for defective products)

You will be refunded within 14 days of receiving our product in stock.
The refund will be made in the same payment method and to the same account used at purchase.

In this case, please contact our Customer Care.

Standard shipping service is free of charge.
Express shipping service is charged to the customer, in case there are customs duties, except for the United States, these will be calculated at checkout.

Standard shipping service is free above the cost of 99.00
Express shipping service is charged to the customer, in case there are customs duties, except for the United States, these will be calculated at checkout.